Using the Library’s Locker System is as easy as 1,2,3!
The Red Bank Public Library’s 24-Hour Locker System allows patrons the flexibility to pick up holds any time of day or night, even when the library is closed! All library materials are available for pick up in our locker system. Patrons can even request print jobs for pick up. (The Library will provide up to 10 pages printed for free.) Steps on how to use this service are below.
For more information check out the FAQ below or call the library. Para obtener instrucciones en español, haga clic aquí
STEP ONE: PLACE A HOLD
Use the library catalog, library app, or call the library (732-842-0690) to get help from staff over the phone.
If you are calling the library or have come in to place a book on hold, simply inform staff at that time that you would like to do a locker pick-up. If you are using the online catalog or library app, select Red Bank 24-Hour Locker from the drop-down menu for pickup library.
STEP TWO: WAIT FOR AN EMAIL
If you’ve selected our locker system for pick up, you will receive an email or text from Package Concierge (our locker service) with a six-digit code and a scannable barcode that can be used to open the locker.
If you do not want to use the lockers, you can pick the book up in person at the circulation desk during open hours. If you’d like to make alternative arrangements, give us a call.
STEP THREE: PICK UP YOUR ITEMS
Your item will remain in the locker for three days after we’ve sent you the code. You can pick it up at literally any time in that window, regardless of whether the library is open or not. All you need to do is walk up to our locker system, and enter your code.
The code comes in the form of both a bar code and an alphanumeric code, so you can print it to be scanned at the lockers, you can scan it from the screen of a smartphone, or you can simply type in the alphanumeric code.
The code is unique to you for this single transaction — no one else will be able to access your materials except for library staff.
Print Jobs
Need a printer? The library is happy to provide printing services through our contactless pick-up system.
Step One: Email the Library
Email the library at redbanklibrary@gmail.com. Include the documents you need printed as an attachment and include your name, email, telephone number. The library will only provide ten free pages at this time.
Step Two: pick up your items
You will get an email or a phone call when your items are ready. You can either come pick the printed items up at the circulation desk during our open hours, or you can arrange to pick it up in one of our smart lockers.
Curbside Pick-Up FAQ
+ How do I place Holds?
Request materials through the Library's online catalog, app, or by calling 732-842-0690 and ask to speak to the reference librarian during Library hours.
+ WHAT IF THE LIBRARY ISN'T OPEN?
If you are calling after our open hours, our online catalog and app are available 24/7. You can also send us an email at redbanklibrary@gmail.com. Please be sure to include the complete title, author, name, library card number, and contact information when sending us an email. Staff will return your call or email the next business day.
Smart lockers are available 24/7 picking up items outside library open hours.
+ CAN YOU HELP ME FIND SOMETHING TO READ?
Yes! Call the Library during our business hours for reader's advisory, or use one of these resources: Novelist, Novelist K-8for your next new read.
+ HOW WILL I KNOW MY ITEMS ARE READY FOR PICK UP?
You will receive an email or phone notification based on your preference in your account or communication with us. At that time, you will be able to come in and pick your item up, or arrange to use pick it up with our Smart Locker system. Staff will fill holds as quickly as possible; however, some materials may not be available, and wait times may be longer than usual. Thank you for your patience.
+HOW MANY ITEMS CAN I CHECK OUT AT ONE TIME?
Patrons can have up to 25 items checked out on their accounts.
+ CAN I RETURN ITEMS IN THE LOCKERS?
No, please return items to the Book Drops stationed at the library entrance
+ I CAN'T REACH VERY HIGH OR LOW PLACES. HOW CAN I USE THE LOCKER SYSTEM TO GET MY ITEMS?
If you need to have a locker you can reach easily, please answer yes to the ADA compliant locker question. ADA compliant lockers will not be more than 48" high.
+ CAN I SCHEDULE SIMULTANEOUS PICK-UPS FOR MULTIPLE ACCOUNTS THAT ALL LIVE IN THE SAME HOUSEHOLD?
Yes, you can schedule simultaneous pick-ups for multiple accounts, please call the Library before scheduling such appointments so we can accommodate this request.
+ DO I NEED A LIBRARY CARD?
For curbside printing requests, patrons do not need a library card. For library materials, patrons must hold a valid library card.
**+ WHAT IF I AM NOT A RED BANK PUBLIC LIBRARY CARDHOLDER BUT A CARDHOLDER FROM ONE OF THE OTHER LMXAC LIBRARIES? **
Patrons from LMxAC libraries are able to utilize Red Bank's curbside service.